• We sell tattoo supplies to professional tattoo artists only.
• We provide customer service as it pertains to the products we sell.
• Members of our sales staff are not trained to provide assistance to unqualified individuals or answer how-to questions.

Telephone Orders

Phones are staffed Monday to Friday from 9:30 am to 6 pm, Eastern Standard Time.

In order to maintain high volume of shipping, and on-time delivery, additions cannot be made to an original invoice. Additions will be treated as a new order and may be subject to shipping charges and other applicable fees.

Statutory Holidays

Eikon sales department and offices will be closed on the following days:

Prices

All prices listed on this web site are in Canadian and American dollars. While we hope to maintain our prices until June 2006, they are subject to change without notice due to unforseen changes in costs and currency exchange or inadvertant typographical errors.

Special Orders

Special order items may require a 2 - 3 week waiting period from the time of purchase. Special order items cannot be returned under any circumstance.

Shipping

• We ship all orders via UPS courier.
• Eikon reserves the right to refuse any orders with a residential shipping address.
• Eikon will not be held responsible for any lost, damaged or stolen goods that have been knowingly or unknowingly shipped to a residential address.
• Any pigment that you purchase from Eikon has undergone strict quality control evaluation and testing when we receive it and before we ship it out. Pigment must be shipped by air to avoid the possibility of freezing during winter months. The manufacturer recommends that pigment that has been frozen not be used. Pigment that has been frozen will appear lumpy. If shipped by ground, we cannot be held responsible for any pigment that has been frozen or appears separated.

Back Orders

If an item is out of stock when you order, it will be sent to you as soon as it is available. You will not be charged twice for shipping on the same order. We reserve the right to cancel back orders on items of low cost due to the cost of shipping.

Quantity Discounts

Contact our sales department for quotes on quantity discounts and case prices on products in this catalog. Dealer inquiries welcome. Please allow time for quantity discounts to be negotiated.