General Ordering Information

• We sell tattoo supplies to professional tattoo artists only.
• We provide customer service as it pertains to the products we sell.
• Members of our sales staff are not trained to provide assistance to unqualified individuals or answer how-to questions.

Telephone Orders

Phones are staffed Monday to Friday from 9:30 am to 6:00 pm, Eastern Standard Time. In order to maintain a high volume of shipping and on-time delivery, additions cannot be made to an original invoice. Additions will be treated as a new order and may be subject to shipping charges and other applicable fees. Orders placed before noon/12:00pm Eastern Standard Time will generally ship the same day. Our Customer Service Representatives will provide you with an approximate shipping date when you place your order.

Statutory Holidays

Eikon Sales Department and offices will be closed on the following days:

Prices

Prices shown in this catalog are valid in both Canadian and American currency. International orders are payable in Canadian funds. While we hope to maintain our prices as long as possible, it may become necessary to adjust pricing between publications. Prices are subject to change without notice due to unforeseen changes in costs and currency exchange or inadvertant typographical errors.

Back Orders

If an item is out of stock when you order, it will be sent to you as soon as it is available. You will not be charged twice for shipping on the same order. All back orders are shipped by ground courier service. We reserve the right to cancel or refuse back orders on items of low cost due to the cost of shipping.