Canadian Shipping Information

Not only is ordering from Eikon easy and inexpensive, we let you decide how you’d like your order to ship.  We ship all orders via two carriers: UPS or Purolator Courier.  Here’s a breakdown of all your shipping options:

UPS

  • Express – Gets your package to you the very next day after it ships, and generally before Noon.  The fastest service available.
  • Express Saver – Gets your package to you the very next day after it ships, and generally before 3:00pm.  If you can wait until Noon to get your package, this option is less expensive than the Express option.
  • Expedited – Gets your package to you by the end of the 2nd business day after it ships.  Great for orders that you need to have before the weekend… but you forgot about until Wednesday.  This service also gives great value to our customers ordering from the Coastal regions, as it is more cost-effective than the Express options.
  • Standard – The most economical service available.  If you are within the 401 corridor (Windsor-Montreal), UPS Standard service will get your package to you the very next day after it ships.  Also great for large orders, or when you are not in a hurry.

    Note: Delivery times are not guaranteed.

Purolator Courier

  • Air – This service will get your package to you the very next business day after it ships.  This is the fastest service available.
  • Ground – Purolator’s Ground service will get your package to you as fast as possible.  If you are within the 401 corridor (Windsor-Montreal), Purolator Ground service will get your package to you the very next day after it ships.   With economical rates, and fast transit times, this option is great for large orders, or when you are not in a hurry.

    • Note: Delivery times are not guaranteed.

**Orders placed before 3:00 pm Eastern Standard Time will generally ship the same day. Our Customer Service Representatives will provide you with an approximate shipping date when you place your order.

Other Shipping Information

  • All first-time credit card orders must be shipped to the cardholder’s billing address. Any subsequent orders may also be required to be shipped to the cardholder’s billing address at our discretion.
  • Eikon reserves the right to refuse any orders with a residential shipping address.
  • Eikon will not be held responsible for any lost, damaged or stolen goods that have been knowingly or unknowingly shipped to a residential address.
  • Any pigment that you purchase from Eikon has undergone strict quality control evaluation when we receive it and before we ship it out. Pigment must be shipped by air to avoid the possibility of freezing during winter months. The manufacturer recommends that pigment that has been frozen not be used. Pigment that has been frozen will appear lumpy. If shipped by ground, we cannot be held responsible for any pigment that has been frozen or appears separated.