American Shipping Information

Ordering from Eikon is simple and hassle-free.  We take care of the border and customs for you, so you never have to worry about duties, taxes or other customs fees on your orders.  Our new US warehouse makes ordering convenient, and our shipping rates are lower than ever!

Not only is ordering from Eikon easy, and inexpensive, we let you decide how you’d like your order to ship.  With options ranging from Ground to Next Day Air, you can decide exactly how you want your package delivered.  Here’s a breakdown of all your shipping options:

• Next Day Air – Gets your package to you the very next day after it ships, and generally before Noon.  The fastest service available.
• Next Day Air Saver – Gets your package to you the very next day after it ships, and generally before 3:00 pm.  If you can wait until the afternoon to get your package, this option is less expensive than the Next Day Air option.
• 2nd Day Air – Gets your package to you by the end of the 2nd business day after it ships.  Great for orders that you need to have before the weekend… but you forgot about until Wednesday.  More economical than the Next Day Air options.
• Three Day Select – Gets your package to you by the end of the 3rd business day after it ships.  If you need your order quick, but don’t want to pay for the Air options, this service is just for you.  A great value!
• Ground – The most economical service available.  Great for large orders, or when you are not in a hurry.

  Note: Delivery times are not guaranteed.

**Orders placed before 1:00 pm Eastern Standard Time will generally ship the same day. Our Customer Service Representatives will provide you with an approximate shipping date when you place your order.

Other Shipping Information

• All first-time credit card orders must be shipped to the cardholder’s billing address. Any subsequent orders may also be required to be shipped to the cardholder’s billing address at our discretion.
• Eikon reserves the right to refuse any orders with a residential shipping address.
• Eikon will not be held responsible for any lost, damaged or stolen goods that have been knowingly or unknowingly shipped to a residential address.
• Any pigment that you purchase from Eikon has undergone strict quality control evaluation when we receive it and before we ship it out. Pigment must be shipped by air to avoid the possibility of freezing during winter months. The manufacturer recommends that pigment that has been frozen not be used. Pigment that has been frozen will appear lumpy. If shipped by ground, we cannot be held responsible for any pigment that has been frozen or appears separated.