COVID-19 Update | Eikon | Tattoo Equipment & Supplies

Avoid UPS/FedEx delays by temporarily shipping to your residential address, NOT YOUR SHOP. Learn more.

COVID-19 Update

COVID-19 Update

March 6, 2020   |   By The Eikon Team

As the impact of COVID-19 continues to be felt around the world and here at home - our top priority remains the safety and well being of our customers and employees. As we move through these uncertain and rapidly changing times, we’re doing our best to continue to serve and support you as long as you need us to.

Below you will find the latest updates on the COVID-19 situation. Please read carefully as we outline how it affects you and what you can expect.

Shipping

Canada

  • Shipping to businesses deemed not essential are automatically held for 9 days.
    • We are temporarily accepting shipping to residential addresses. Update your account prior to placing your order.*
  • Address changes are not available while packages are being held.
  • Changing an address while a package is in transit, is currently taking 3-4 business days and another 1-2 days to be shipped.
  • British Columbia and Quebec are currently being affected by delays of 10 days or more.
  • Other provinces are experiencing shipment delays of 1–3 days.
  • Local Pickups from the Eikon warehouse are still not available. Please select a UPS service option during checkout.

USA

  • FEDEX has suspended the requirement for signatures, which means customer packages will be left at the front door.* Read more here.
  • Fedex is delayed by only 1–2 days in most areas.

Best Practices

  • If the package is going to your shop please assist the delivery drivers in times of uncertainty by leaving a note at the front door stating that you are in the shop. Read more here.
  • Remember to give your driver some space #socialdistancing - drivers may also be dropping off orders without requiring a signature.
  • Please make sure there’s someone available to receive it in proper address.
  • If you’re placing an order, we can also ship it to your home*

Ordering:

  • Our online store remains open for placing orders 24/7 and we continue to ship orders as safely as possible but we’ve reduced the number of days we’re actually shipping packages from our warehouse.
  • We will not be accepting COD payments until further notice as a precaution to improve the safety of the courier driver and you!
  • Our local pick-up service will be unavailable until further notice. Please select a UPS service option during checkout.

Customer Service

  • Effective immediately Eikon Customer Service will not be available to answer phone calls as they are working remotely.
  • Customer service can be reached via WEB CHAT at eikondevice.com or by EMAIL at customerservice@eikondevice.com, both of which are monitored from 11 am to 2 pm Eastern Standard time.

Inventory

  • We’re doing everything we can to keep our shelves full, but there may be some out of stock items due to interruptions in the supply chain.
  • We’re working directly with health-care and front line services to provide them with gloves. You don’t need to worry as we have a new shipment on its way to ensure you have gloves when it’s time to go back to the shop.

* We will ship to homes for existing customers or a new customer that has been verified, and we can confirm a shop closure. At this time we are reminding customers that we are NOT responsible for any lost or stolen packages. Please review our policy regarding orders shipped to residential addresses.

The Eikon Team

About the Author

Eikon Device was started in 1994, working out of a small garage, manufacturing the first needle specifically designed to meet the needs of tattoo artists. That started an odyssey of research and development that has seen many advancements in tattoo equipment including four generations of Eikon meter/power supplies, the Tru-Spring Armature Bar system, Griffin Tubes, Hydra Needles, and Symbeos, Helix and Green Monster Machines.
Read more by The Eikon Team

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