June 21 - Customer Service Update | Eikon | Tattoo Equipment & Supplies

NEW! Customer Service hours extended to 9:00am-5pm EST (Mon-Fri). For all other COVID-19 shipping info and updates CLICK HERE.

Customer Service Update - June 21, 2020

Customer Service Update - June 21, 2020

June 22, 2020   |   By The Eikon Team

NEW! Customer Service hours extended to 9 am – 5 pm EST (Mon-Fri) on live Chat AND phone lines.

Customer Service hours are being extended to 9 am – 5 pm EST (Mon-Fri) on live Chat AND phone lines. That's right, Ben K. and Stef are back in the house, a safe distance apart, manning the phones. For the quickest service try our live Chat, where our full Customer Service team of Rebecca, Kim, Ben and Stef are available to help you.

Local Shipment Now Available

We’re happy to be bringing back our local shipment option with a few adjustments to make sure we’re all safe as we navigate the pandemic. Currently, we’re not accepting COD and pickups at Eikon head office. - Customer Service will confirm with each local customer what their delivery hours are & if there are any special instructions for the drivers (ie - is your shop locked or they have to ring a bell).

Express Shipping - Still Not Faster.

UPS is not guaranteeing faster delivery for either Express and Expedited shipping methods. We recommend you select Ground shipping on all orders as shipping charges are non-refundable.

Warehouse

We’ve also increased our warehouse staff to handle the growing volume of orders, as you all get back work. We're following strict physical distancing and cleaning protocols to keep our team safe and keep your orders shipping daily.

An Important Message

If you haven’t read it yet, please visit the link "AN OPEN LETTER TO TATTOO ARTISTS". It’s an in-depth message about how COVID-19 has re-shaped the Tattoo Supply Industry. We hope you’ll take a moment to check it out.

The Eikon Team

About the Author

Eikon Device was started in 1994, working out of a small garage, manufacturing the first needle specifically designed to meet the needs of tattoo artists. That started an odyssey of research and development that has seen many advancements in tattoo equipment including four generations of Eikon meter/power supplies, the Tru-Spring Armature Bar system, Griffin Tubes, Hydra Needles, and Symbeos, Helix and Green Monster Machines.
Read more by The Eikon Team

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