Updated Customer Service and Shipping Hours: Monday to Thursday, 11:00am – 4:00pm EST.
Packages en route are experiencing additional delays that are out of our control. Eikon is getting your order ready and in the hands of carriers as quickly as possible. Please refer to this page as it has important and useful information to help you make the best decision when placing your order.
As the lockdown continues in some regions, carriers are still experiencing higher than normal volumes which may result in shipping delays.
https://www.fedex.com/en-ca/delivery-manager/receiving-managing-deliveries.html