UPDATE - How the COVID-19 Outbreak May Affect the Delivery of your Order | Eikon | Tattoo Equipment & Supplies

Avoid UPS/FedEx delays by temporarily shipping to your residential address, NOT YOUR SHOP. Learn more.

UPDATE - How the COVID-19 Outbreak May Affect the Delivery of your Order

UPDATE - How the COVID-19 Outbreak May Affect the Delivery of your Order

May 27, 2020   |   By The Eikon Team

NOTE: The Customer Service team is still working remotely, and not in the Eikon office. If you require assistance please use our LIVE CHAT on the Website.

Packages en route are experiencing additional delays which are out of our control. Eikon is getting your order ready and in the hands of carriers as quickly as possible. Please refer to this page as it has important and useful information to help you make the best decision when placing your order.

Over the last several weeks, shipping volume has increased considerably as North Americans shop online from home. This increased volume has resulted in significant delays of order deliveries across the retail sector - including the Tattoo Supply industry.

CANADA - UPS

  • A number of UPS shipments with origins and destinations throughout Canada may require additional time in transit from 2-5 days.
  • UPS is not guaranteeing faster delivery for either Express and Expedited shipping methods. We recommend you select Ground shipping on all orders as shipping charges are non-refundable.
    • British Columbia and Quebec are currently being affected by delays of 10 days or more.
    • Other provinces are experiencing shipment delays of 2–5 days.
  • Local Pickups from the Eikon warehouse are still not available. Please select a UPS service option during checkout.
  • All shipments to a commercial location known to be closed for more than 9 days will be automatically returned to the shipper. If it’s known that the commercial location will be closed for less than 9 days, UPS will hold the shipment and attempt delivery at a later date.

To Avoid Further Delays:

  • We are temporarily accepting shipping to residential addresses. Please update your account prior to placing your order.*
    • Address changes are not available while packages are being held.
    • Changing an address while a package is in transit, is currently taking 3-4 business days and another 1-2 days to be shipped.
  • Deliveries sent to a residential address do not require a signature, and may be left unattended, if there is no one available to receive the package. We are NOT responsible for lost, stolen or damaged packages.
  • You can sign up for UPS My Choice for FREE which allows you to provide more specific delivery instructions such as where to leave deliveries, where to redirect them and the ability to receive delivery notifications.

USA - FEDEX

  • Fedex is delayed by 1–2 days in most areas.
  • FEDEX has suspended the requirement for signatures, which means customer packages will be left at the front door.* - We are NOT responsible for lost, stolen or damaged packages.

To Avoid Further Delays:

  • If you are having your order shipped to your home - Please make sure your shipping address is updated.
  • If the package is going to your shop please assist the delivery drivers by leaving a note at the front door stating that you are in the shop.
  • Please make sure there’s someone available to receive it at the shipping address.
  • If your package is already on its way, you can redirect it to a FedEx retail location for pickup.*
  • You can set your delivery preferences for your future home deliveries with FedEx Delivery Manager (e.g., request to have your packages held at a FedEx retail location for pickup). Click here to learn more or sign up.
  • You can also reroute the delivery of your package from one street address to another in the same city/province. A fee may apply depending on the new delivery address. A reroute is a request to change the original delivery address and the shipper’s authorization may be required
The Eikon Team

About the Author

Eikon Device was started in 1994, working out of a small garage, manufacturing the first needle specifically designed to meet the needs of tattoo artists. That started an odyssey of research and development that has seen many advancements in tattoo equipment including four generations of Eikon meter/power supplies, the Tru-Spring Armature Bar system, Griffin Tubes, Hydra Needles, and Symbeos, Helix and Green Monster Machines.
Read more by The Eikon Team

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