Stock and availability information will be shown on the product page and in the QUICK LOOK view.
If a product you want is out of stock, please contact our Customer Service Team and we’ll send you an email notification as soon as the product is available.
If an item on your order is out of stock we'll remove it from your order and refund you.
Yes, if you sign up for our emails you may receive discounts and coupon codes via email and in with your orders.
Yes, we accept Gift Cards of this type for online purchases.
The intended purpose of the CVV is to provide added security when making purchases over the internet - it helps to verify that you're in possession of the card, as the code shouldn't be known to anyone other than you as the card holder. This prevents others from making a fraudulent purchase on your credit card.
Like your CVV number, we ask for your billing address to prevent fraudulent transactions from occurring on your credit card. This ensures that you avoid the headache of disputing charges and investigating transactions on your account.
Chargebacks against purchases made through Eikon customer accounts are the customer’s responsibility. All accounts with pending chargebacks will be suspended pending review.
We ship to Canada and the USA from our online store and we have 40+ world wide authorized dealers if you are purchasing from outside North America. Some brands and items are excluded from International Shipping.
Heat packs are provided in every ink order from November to March. It's your responsibility to monitor the weather to ensure your order arrives safely.
IMPORTANT: Eikon is NOT responsible for frozen ink.
You are responsible for tracking your package. Eikon is not responsible for lost or stolen packages. Please contact your carrier to report a lost or stolen package.
We ship all stocked items from our warehouses in Canada and the US. Orders are typically processed on the day. See shipping times.
Once your order has shipped you'll receive a confirmation email that will include your tracking number and any tracking information available.
Please call our Customer Service team at 1.800.427.8198 and report the damaged package within two business days of delivery. Accepting a damaged package is at your discretion and doesn't mean you have to keep the damaged item(s).
We'll replace items damaged in transit, and ask that you send images or proof of damage in order for us to work with the carrier.
All damage claims are handled through the shipping carrier, and our Eikon Customer Service team.
If you accepted the package upon delivery:
If you refused the damaged package:
Once your RMA is received back at Eikon your refund will be completed within two to three business days. Note: Bank timelines may vary .
We do not offer exchanges on any products. You may choose either a refund or a credit for a future purchase.
Credits on account are managed by our Customer Service team. If you would like to apply your credit to an order please leave a note in your online order or speak with our Customer Service team.
There are two reasons why an RMA may be returned to you.