Frequently Asked Questions

We hope you find your answers below. To search more FAQs or to contact customer service directly, please call 800.427.8198.

We believe in selling to professional tattoo artists only. To maintain that commitment to our customers, we ask that you be a registered customer before ordering.

Simply press the 'Register to become a customer of Eikon' button in the title bar of the site, or by clicking here and you will be guided through a step-by-step registration process. We promise, it’s a simple process.
 

In fairness, we’re not much help at the lost password thing. Once you’ve forgotten it, chances are it’s gone - but don’t worry, we can still help.

Instead of finding your lost password, we can just reset it and send you a temporary login. Think of it as a password “do-over”:

  1. Click on the 'Login link'
  2. Select 'Request New Password'
  3. Enter your email address or customer ID

A new password will be emailed to the address we have on file for your account.

It’s probably a good idea to change up that password from time to time.  Here’s how:

  1. Login to your account or click on the 'My Account' link if already logged in
  2. Click the 'Edit' button in your account profile
  3. Scroll down to the 'Password Field'
  4. Enter a new password in both the 'Password' and 'Confirm Password' fields (it works way better if these are the same password!)
  5. Scroll to the bottom of the page and click 'Save'

Subscribing to our newsletter is simple:

  1. Login to your account or click on the 'My Account' link if already logged in
  2. Click the 'Edit' button in the account profile
  3. Scroll down to the 'Can we contact you about periodic info on product updates?'
  4. Check the 'Yes' or 'No' box
  5. Scroll to the bottom of the page and click 'Save'

If you selected ‘Yes’, we’ll email you our newsletter approximately once every couple of months (more if we’ve got some great stuff going on) with announcements, updates, promotions and specials.

If you selected ‘No’ we promise not to send you any cool updates or information.

In either case – we value your privacy and we hate SPAM. We will NOT sell, lend, and/or advertise your account information to any third party. If you’ve entrusted us with your info, we’ll keep it between us.

For more information, feel free to check out our Privacy Policy.

Orders can be modified up until it has been marked 'PROCESSED' in your profile.

Orders can be cancelled up until it has been marked 'SHIPPED' in your profile.  Once it is marked 'SHIPPED' - your order is on it's way to you.

To check if your order has been shipped, login to your account, or click on 'My Account'

Select 'Orders' and find the applicable order in the list - the order status will be listed there.

A tracking number will be provided via email, and will also be listed with your invoice details and order history on your main account screen.

  1. Log into your account or click on 'My Account'
  2. Click 'Orders' and select the order from the list
  3. Click 'Print Order'

We’ve made returns easier than they have ever been, you can set it up in just a few moments with our new site.

  1. Login to your account or click on 'My Account' (if you’re already logged in)
  2. Review 'Recent Order Section' and select 'Start a Return'
  3. Choose the product and quantity you wish to return
  4. Select a 'Reason for Return' in the drop down menu provided
  5. In the 'Comment Section' provide as much detail as possible
  6. Select 'Submit Return'

For more information on returns please check out our Returns Policy Page.

For most transactions Visa, MasterCard, American Express (ironically, American Express is currently available in Canada only) PayPal, or, COD will be perfectly fine.

Eikon offers services from UPS and FedEx (Canada only).  Depending on your physical location, we offer a variety of services from each carrier making it possible to ship your order faster or more affordably.

In stock items will generally ship within 24 hours of receiving payment of the order. All orders placed on weekends (including Fridays) or holidays will be processed on the next regular business day. 

Check out our News Section for info on upcoming holidays or closures.