Ordering | Eikon

Looking for the Supply Store?  If you've shopped with us before and are in North America click on STORE or Shop Canada & USA below

Ordering

Ordering from the Eikon Store

Eikon Tattoo Supplies sells tattoo supplies and equipment to professional tattoo artists in Canada and the United States. For customers outside of Canada and the United States, please visit our Shop International page for a complete list of authorized distributors.

Do you have an account?

To purchase items from our tattoo supply store you will need to set up an account with us. We offer two types of accounts: Professional and General accounts. If you do not have an Eikon account, please use the link below to sign up or go to Registering to learn more.


How to order

Ordering online 24/7

The fastest and easiest way to place your order is to visit our catalogue and order online. Our online store is open 24 hours a day, 7 days a week. Log in, or Register to start shopping today.

Ordering by phone

Our Customer Service team is available by phone Monday to Friday, 9:00 am to 5:00 pm Eastern Standard Time. Our team receives regular product knowledge training from professional tattoo artists and can answer all of your questions.

North America: 1.800.427.8198
Everywhere else: 613.634.2701


How to pay for orders

Canadian Artists:  

Eikon accepts Visa, MasterCard, Amex, PayPal and COD (Collect on Delivery).

U.S. Artists:

Eikon accepts Visa, MasterCard, PayPal, and COD.  Please Note - US Artists may use AMEX online only, however it requires the use of PayPal guest checkout.  Eikon cannot accept U.S. AMEX payment over the phone, or as direct payment online.

To pay by AMEX:

Select PayPal as your payment option: 

In the PayPal window select “Pay with Debit or Credit Card” then enter your AMEX card info in the fields as required.

Credit Card Fraud Prevention

For credit card purchases, Eikon requires the CVV (Card Verification Value) number and the billing address associated with the credit card being used. Fraud is an unfortunate risk of online payments, and the best way to reduce fraud is to prevent it from happening at all. CVV and Billing Address verification are two security measures put in place by credit card companies to ensure that we can verify that you’re in possession of the credit card. Without these preventative measures, there is a potential risk that unauthorized individuals could use your credit card to make fraudulent purchases on our site. 

Paypal

Artists using PayPal for payment will be redirected to the PayPal site for completion.

COD (Collect on Delivery)

COD ordering is available to artists with Professional accounts ONLY, and at Eikon's discretion. All COD orders must ship to a pre-approved professional shop location. COD payments must be made with a certified cheque or money order.

Note: Eikon works with UPS and FedEx to accept COD in select areas. COD payment is only accepted in areas where the delivery is made to a professional shop location, and delivered by UPS or FedEx. COD is not available for deliveries made by a third party carrier.


Online pricing

Displayed currencies

The currency displayed while shopping is determined by your mailing address. Our online store displays prices in Canadian (CAD) or US dollars (USD). You can ONLY see prices if you are logged in to your account.

We do our best to make sure prices are up to date. However, prices are subject to change without notice.

Out of stock items

If a product you want is out of stock, please contact our Customer Service Team and we will send you an email notification as soon as the product is available.

Special Order items

Special Orders and custom items are available from many of the brands we carry, please contact our Customer Service Team for details on Special Orders and custom items.

No restock fees

If you are not completely satisfied with the item(s) you ordered, you can return it to us. No problem.

We accept returns for any new, unused and unopened item(s) within 30 days of delivery of your item. A full refund will be issued to your original payment method.

Please review our Returns Policy for exceptions and to learn more.


Shopping tips

We've added some how-to videos to help familiarize you with the new shopping features on our site. You can also visit our Customer Service page to learn more about the services we provide.

Shopping basics

We know your time is money, so let's get started. In this video you can see how to:

  1. Find the Store.
  2. Log in to your Account.
  3. Use Filters to shop.
  4. Use the Quick Look to see product cards.
  5. Add products to your cart and check out.

Shopping for ink

We're excited to show you our ink swatch viewer. In this video we will show you how to quickly find the exact ink you are looking for using the ink swatch filters.

In this video you can see how to:

  1. Use the Search feature to find ink.
  2. Use Filters in the ink section.
  3. Select a bottle size.
  4. Add ink to your cart.

Using Fav Lists

Call it what you want, wish list, shopping list, favs list… You now have the ability to save items to as many different lists as you like, and use your Fav Lists to filter products in the catalogue. This is especially helpful if you make repeat orders, or to organize your favourite products.

Can't find what you're looking for?

We've worked hard to make our website easy to search, but if you're having trouble finding something you need, please contact our Customer Service Team by email, or phone at 1.800.427.8198, and they'll be glad to help.

Note all music in the videos provided by Royalty Free Music from Bensound